Policy on Upgrading a Hosting Account Involving an Overage
Exceeding the monthly data transfer and/or disk usage limit is known as an "overage." If your hosting account experiences an overage, you have two options at your disposal. One option is to pay extra for the amount of data or usage that exceeded your monthly limit. A second option consists of upgrading your hosting account so that it absorbs all or some of the overage amount. This document provides information regarding that second option.
Overages are billed at the end of each month. All customers have until the tenth day of the current
month to process a hosting account upgrade for the overage accrued during the previous month.
Contact us or e-mail Sales.
Upgrades processed before the tenth day will have all or some of the fees for the previous
month's overage waived. See Examples 1 and 2 below for details.
If you have an overage at the end of a month, our system will send you
an overage notification. If you receive a notification, you need to do
the following prior to the tenth of the current month:
- Process an upgrade to your hosting account
- Send an e-mail message to Sales and request a credit with regard to the overage
IMPORTANT: The account will be billed for the previous month's overage if the upgrade to the hosting account is made after the tenth of the current month.
Examples
The following two examples illustrate the types of hosting plan upgrades that customers can use to resolve an overage situation:
Example 1: Upgrading to Cover the Entire Overage
Some customers may choose an upgrade that covers the entire overage. For instance, let's say that a customer on a Personal Plan experiences an overage of 100 MB for the month of February. On February 28, our system automatically sends an overage e-mail notification to the customer. On March 9, the customer upgrades from the Personal Plan to a Professional Plan. Upgrading to the Professional Plan covers the cost of the entire 100 MB overage. As the upgrade took place prior to March 10, the customer will not need to pay for the overage, as long as they contact ITS requesting that the overage amount be zeroed-out. As a result, the customer will now pay a pro-rated fee on the Professional Plan. Further, depending on how much time remained on the customer's Personal Plan, the customer will receive a pro-rated credit for that plan.
Example 2: Upgrading to Cover a Portion of the Overage
Some customers may choose an upgrade that covers a portion of the overage. For instance, let's say that a customer on a Personal Plan, which allows for 3000 MB of data transfer per month, experiences a 3100 MB data transfer overage for the month of February. Thus, the customer's data transfer total is 6100 MB. On February 28, our system automatically sends an overage e-mail notification to the customer. Prior to March 10, the customer upgrades from the Personal Plan to a Professional Plan. As the Professional Plan has a 5500 MB data transfer limit, the customer must pay for the 600 MB of overage (that is, 6100 MB minus 5500 MB) that remains for February. The customer must then send contact ITS requesting that credit be applied to a portion of the overage invoice.
If you have any questions or concerns regarding overages and upgrades, contact Technical Support.