Computer Problem Report Form
Describe your problem: _________________________________________
Now please describe your problem accurately: ________________________________________________________
Speculate wildly about the cause of the problem: _____________________
Severity of problem: a) minor, b) minor, c) minor, d) trivial
Nature of the problem: a) locked up, b) frozen, c) hung
Is your PC plugged in (Y/N)?
Did you turn it on (Y/N)?
Did you try to fix it yourself (Y/N)?
Have you made it worse (Y/N)?
Have you read the manual (Y/N)?
Are you sure you have read the manual (Y/N)?
Are you absolutely certain you have read the manual (Y/N)?
Do you think you understood the manual (Y/N)?
If "Y" then why can't you fix the problem yourself? _________________
How tall are you? Are you above this line? ____________________________
What were you doing with your PC at the time the problem occurred?
If "nothing" explain why you were logged in: ________________________
Are you sure you are not imagining this problem (Y/N)?
How does this problem make you feel (Y/N)?
Tell me about your childhood: ____________________________________
Do you have any independent witnesses of the problem (Y/N)?
Can't you do something else, instead of bothering me (Y/N)?
July 2000
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